Starksil Consulting Group

Communication, meta-communication – talking, body language – verbal, non-verbal communication

It is inevitably necessary to use our communication skills on daily basis:

• When we do business with our clients and in our private life
• With our superiors, subordinates, associates
• With our business partners, suppliers, subcontractors
• With strangers, with whom we are not in business relations
• With our family, relatives, friends, acquaintance

It is only up to you and your workmates how much business you do, how many returning clients you have, what the general mood and atmosphere in your company will be like, how the society will judge your company and as a summary: how the future, revenue, profit of your company are shaped accordingly.

If your associate wishes to do business or solve a problem, wishes to discuss an issue with another person from the list above, the same associate of yours will be likely to send four messages to his/ her communication partner about himself/ herself thus about the company and its products:

1. He/ she says something with mouth - He/ she says something with body language – both are parallel – business, discussion, problem solution are successful
2. He/ she says something with mouth - He/ she says something with body language – they are contradictory – business, discussion, problem solution are unsuccessful
3. He/ she listens, remains in silence – still talks with his body language – both are parallel – business, discussion, problem solution are successful
4. He/ she listens, remains in silence – still talks with his body language – they are contradictory – business, discussion, problem solution are unsuccessful

The conclusion can be drawn: your body always speaks. Either together with you or instead of you. Whether you want to or not.

30 percent of our saying is represented by what we verbally say. The remaining 70 percent is pure body language.

Not in brackets, this is the key-factor of personal selling, which is the most effective form of sales. It is up to you how it presents itself in your company.

We offer you full-range, your-company customized business communication solutions:

• How to organize the sales with optimized business communication customized to your company
• How to make the communication inside and outside your company effective, fully informative, swift, problemless
• How to build up the social appreciation and good-will of your company so that it should generate you significant tangible profit in short-, middle-, and long-term.

Do not forget: The business communication consulting company is not the same of an average enterprise and of the highest business result realizing company. Do not entrust your own and your company’s future to whoever.

Starksil Consulting Group – Acta Non Verba